Diabetes blog week 2011: Diabetes bloopers!

Diabetes bloopers - Wednesday 5/11: Whether you or your loved one are newly diagnosed or have been dealing with diabetes for a while, you probably realize that things can (and will) go wrong. But sometimes the things that go wrong aren’t stressful - instead sometimes they are downright funny! Go ahead and share your Diabetes Blooper - your “I can’t believe I did that" moment - your big “D-oh” - and let’s all have a good laugh together!!

Bloopers. Well, there have been many of them (and many more to come, I'm sure!)

There was the time I went to bolus for breakfast, dialed up the dose, realised there wasn't enough insulin left in the cartridge, and dutifully went off and changed it. And then had breakfast. Without actually *taking* the insulin. I only realised when it wasn't even coffee time in work and I'd been to the toilet three times and was gasping for a drink. A quick check on my meter showed a BG of 27.7, and realisation dawned...

Then there have been the times when I've been hypo and done silly things, like the time I was sitting balling up socks on the floor of my room when I felt a bit hot and a bit weird. I decided I felt weird because I was hot, so kept stripping of layers while I continued to ball up the socks. I was down to my underwear before it occurred to me to check my BG. I still felt that it was Very Important that I finish balling up the socks before I did though (hypo logic, worse than dunk logic...). And that's not including the times where I've woken up low in the middle of the night having one of those OMG MUST EAT EVERYTHING!!! hypos, where I've ended up sitting on the kitchen floor with the remnants of a carb fest around me...

Then we get to the pump. I've lost count of the number of times I've managed to put in a new infusion set only to discover I've somehow managed to get the tubing under the sticky bit. Then there was the time I was filling up the cartridge at work, managed to pull the plunger out of the end of the cartridge, spilling insulin all over my legs (mmm...that hospital smell). I've also managed to smack Stuart on the head with my pump (it was an accident I swear, any claims he makes that I was wielding it like a flailing mace are completely fictional...)

Ahh, diabetes! You've got to laugh... ;)

Diabetes blog week 2011: Letter writing day

Letter writing day - Tuesday 5/10: In February the Wego Blog Carnival asked participants to write letters to their condition. You can write a letter to diabetes if you’d like, but we can also take it one step further. How about writing a letter to a fictional (or not so fictional) endocrinologist telling the doctor what you love (or not) about them. How about a letter to a pretend (or again, not so pretend) meter or pump company telling them of the device of your dreams? Maybe you’d like to write a letter to your child with diabetes. Or a letter from your adult self to the d-child you were. Whomever you choose as a recipient, today is the day to tell them what you are feeling.

This is a letter that I keep thinking I should write but I never actually have. Maybe now I've written it I might actually send it one day.

Dear Dr C.

You probably won't remember me, because I'm sure I'm just one of thousands of patients you've seen in your career, but you made a huge difference to my life, and I wanted to thank you.

I began seeing you when I was about 14, when I was still attending the diabetes clinic in the childrens' hospital. There were a couple of different reasons you became my endo at that point. I was due to transfer to the adult hospital when I turned 15, and this was part of the preparation for moving to the big scary world of the adult clinic. The other reason was that my control wasn't very good at that time. In fact, it was pretty damn awful, I have to be honest. I was on two injections of mixtard at the time, blood testing meters weren't quite at the same level as they are now, and I was going through a fairly extended period of burnout. I was always high in the mornings, no matter what I did, I always seemed to be high whenever I tested, I had no idea about how to adjust insulin (in fact, it wasn't even a subject that was ever broached, so I didn't know it was an option!), and it just seemed like it didn't seem to matter what I did, I'd always be high and I'd get yelled at when I went to the clinic. It wasn't rebellion, because it wasn't like I was deliberately not doing my insulin or eating things I knew were 'bad' for me. I just couldn't see any way for me to make things better, and that crushed what little motivation I had. It just didn't seem worth the effort if the effort gave nothing in return.

You were the first endo I've ever had who recognised what was going on. You set up regular meetings with me, you and a DSN where I went along for an hour once a fortnight and you taught me about managing my diabetes. I knew a lot of the science behind it, but you were able to fill in the gaps, like how I was probably high in the mornings due to hormones. You didn't judge me for things that had gone wrong, or high numbers. You were the first person to tell me that diabetes was *my* disease, that I was the one who'd have to live with it, and that I should be the once managing it. No-one had ever said that to me before, and it was kind of a revelation.

It wasn't all sunshine and lollipops. Burnout doesn't just disappear overnight, and although you encouraged me to keep going with the regular meetings at the adult clinic, when I got there they weren't interested. My appointments were once a year for maybe five minutes, I never saw the same endo twice, there was no continuity of care, and it seemed like the only thing they were particularly interested in was making sure I didn't get pregnant! I fell through the cracks, and I reverted back to the way I was before.

But you planted a seed, which meant that when I moved to Cambridge and attended the diabetes clinic here I *believed* my new endo when he told me I could do better. When they encouraged me to get back on my feet and start managing my diabetes properly, they built on that message that it was *my* diabetes, and that I was the best person to manage it. They helped me learn the tools to do that, put me on courses, got me a pump, and I began to see my results improve.

I don't think that would be possible without the help you gave me. You changed my attitude towards my diabetes, and that has changed my life, and for that you have my immense gratitude.

Diabetes Blog Week 2011 : Admiring our differences

I've decided to take part in Diabetes blog week this year, since I think it's a really cool idea, and I think it'll be a great way to get see lots of different perspectives on the subjects, and get introduced to some new diabetes blogs at the same time! :)

Admiring our differences - Monday 5/9: We are all diabetes bloggers, but we come from many different perspectives. Last year, Diabetes Blog Week opened my eyes to all of the different kinds of blogs (and bloggers) out there – Type 1s, Type 2s, LADAs, parents of kids with diabetes, spouses of adults with diabetes and so on. Today let’s talk about how great it is to learn from the perspectives of those unlike us! Have you learned new things from your T2 friends? Are D-Parents your heroes? Do LADA blogs give you insight to another diagnosis story? Do T1s who’ve lived well with diabetes since childhood give you hope? Pick a type of blogger who is different from you and tell us why they inspire you - why you admire them - why it’s great that we are all the same but different!!

I have to say, since joining the DOC and reading many other diabetic blogs, I have learned so much about the different types of diabetes and the people who live with it. I've learned more about type 2, which I knew a bit about, I've learned about the various type 1.5's, which I knew very little about, I 've read about what it's like to be on the other side of this diabetes shindig and deal with someone you love living with it.

But the thing that's got to me the most has been reading the stories of the parents of diabetic children.

See, I was four when I was diagnosed with diabetes. I don't remember *not* being diabetic. I've grown up with this condition. I have no memory of diagnosis, or the weeks in hospital, or those first few months while my parents had to deal with their world being turned upside down. My mum says that when I was diagnosed she was quite calm at first. It was a relief to get a diagnosis after she's been passed over by one doctor as being a paranoid mother. I'd been diagnosed with juvenile rheumatoid arthritis a couple of years before, and that had taken months and months to diagnose. In comparison, the diabetes diagnosis was relatively straightforward. The treatment, however, not so much. She says I used to run and hide and fight them when they had to do my injections, until I realised that they were making me feel better and I stopped fighting them, and even then there was all the other bits and pieces to learn, and this was 23 years ago when treatment solutions weren't quite as advanced as they are now.

I always used to think "well, at least I was four, at least I wasn't a baby." And then my little cousin turned four, and all I could think about was how tiny she was. I can't imagine what it's like to have to inject your child just to keep them alive. To test their little fingers, to watch every morsel of food that goes in their mouths, to try and figure out if they're hypo, or hyper, and deal with that. Not to mention sick days, holidays, school and a hundred other things these wonderful people deal with every day, taking responsibility for treating a disease that does not in any way play fair.

To the parents of diabetic kids in this community, I salute you. You are all amazing, wonderful people who have shown me what it's like to be on the other side of diabetes. You have made me appreciate what my parents did for me as a small child when I was too young to even be aware of the sacrifices they made to keep me healthy. I know what it's like to just get on with it, because diabetes is not going anywhere. It's not always an easy task, but at least I'm doing it with all the information relative to me at hand. To do it on behalf of a child, who may not always be able to explain how they're feeling, or what's wrong, or even simple things like how much exercise they may have gotten while out playing with friends? That's incredible, and you have my complete admiration for it.

Exercise!

I've started cycling into work again, after a break of over a year, which has led to some interesting things diabetes-wise.

I decided to start cycling again for a few reasons. Mainly, I really missed it. I used to cycle all the time, but then when I was writing up I was just too tired, and then I was ill, and it fell by the wayside. Since we moved to our new place I've been getting the bus, but it's bugged me that I'm then dependent on bus timetables to get anywhere, not to mention the expense. I also need to lose some weight. I'm about a stone heavier than I'd like to be, and I've started making some changes (omg, I love the kinect fitness!), but I figured that cycling eight miles a day has got to be a good addition! I also know that exercise helps my diabetes control. I used to see differences when I wasn't cycling, and I generally used to run with less highs, and needing less insulin when I was cycling.

So, putting all of those things together, and inspired by the lovely weather we've had recently, I finally got my backside in gear, got my bike serviced, figured out the route to work (but still managed to get lost. Twice...), and started cycling again.

I wasn't sure what effect to expect on my BG and insulin levels. I was already cycling when I went onto MDI, and I'd hadn't cycled for a few months when I started on the pump. The upshot being that I knew how to manage cycling on MDI, but that was when I was trying to make lantus work for me when it really didn't match my basal needs. I had no idea how to do it on the pump. In addition, I tend to find that the first few days of any new exercise tends to hit me quite hard, in that I drop through the floor, but then my body adjusts and things even out.

And this is what I saw for the first few days. Even with using 50% basal rates, for up to an hour before the cycle, during, and after, and free carbs, I was still hypoing more often that I'd like. I had a look at my results, and set up a new basal profile (imaginatively entitled 'exercise') which was pretty much just a 25% reduction of my previous basal. That worked, for a day or two, and then my body got over the shock of the cycling, and I started to run high again, so I switched back to the old profile.

At the moment, I'm tending to find that I don't have to change my basal at all to go cycling, which was a surprise. What is an even bigger surprise is what to do about my breakfast bolus. On MDI, I used to reduce my breakfast bolus by 30%, and that seemed to work quite nicely. If I try that on the pump, it keeps me steady during the cycle, but then I rise a couple of hours later. It seems that I need the full bolus, just not all at once. I've been playing about with the extended bolus, and so far 70% up front with the rest over an hour seems to be best. I'm dropping a little before lunch, but I'm starting to suspect that's a basal issue.

The interesting thing is that if I screw up the extension on the bolus (like I did this morning - I tried reducing the bolus by 10%, but then didn't increase the percent up front to keep me steady, so I was high after two hours), and I end up high at the two hour mark, they seem to be fairly stubborn highs. They're not too high - mainly 10/11, but they seem to need more insulin to come down, whereas the same amount of insulin, but given in the right proportions seems to keep me steady. It's been fascinating to see how much being high at that point has an effect on my insulin resistance.

Of course, the other thing is that there are several points in the day now where I'm dropping, and I think I'm now seeing the general effect of consistent exercise on my insulin sensitivity. You know what that means: basal testing. Roll on the sugar free jelly!

Fun times (not)

Well I had a fun evening last night...

I was making dinner, when I went to drain the potatoes and somehow managed to pour boiling water over my hand. Luckily, I was next to the sink, so I quickly stuck my hand under the cold tap, but it hurt like hell. I dealt with it as best i could, wrapped my hand in a wet towel, and kept going with dinner.

When dinner was ready, I tested my BG and discovered it was 15.4. I was a bit surprised, since I'd been fine a few hours earlier, and my basals are ok over that period. I tested for ketones (don't ask me why, the rules are supposed to be that you check if you have two consecutive readings over 14, but it was such a random high I wanted to check) and got a reading of 0.6... Now I know that's not particularly high, but it's the highest ketone reading I've had in years, so I was a bit concerned.

I checked the pump and my site, and everything seemed fine, so I figured it was maybe a reaction to the burn, and bolused for a correction and my food (yes, I know, I'm a bad diabetic eating when I was so high, but I was hungry dammit), and then felt something....odd at my infusion site. I put my hand down to the site, and it felt damp, and I realised I could smell insulin on my fingers.

Oh joy.

I changed out the site, put on a 200% temp basal, and then tried to decide how much, if any of the bolus I'd received. I decided to assume that I'd got most of it (the site was damp, but not *wet*), and just keep an eye on my BGs. I checked a couple of hours later and I'd come down to 12, so I went to bed and set an alarm and was 5.4 at 3 am, and then 6.4 when I woke up.

I'm not entirely sure how that worked out so well, but I'm not going to complain!

Variety is the spice of life? Not if you're diabetic...

I've had a week of absolutely shocking BGs. I had a bit of a cold, but no worse than others I've had, and colds don't normally affect me too much. This time, however, I was seeing the high teens at least once a day, even with constant testing and correcting and temp basals. I was starting to get really worried and considering getting in touch with my DSN, or possibly my liver doctor (since the last time my numbers went nuts like this it was a sign that my liver was under attack), when I woke up on Friday with a BG in range, and they stayed like that all day, without need for temp basals or anything.

It got me thinking. I've said before that one of the things that I find most frustrating about living with diabetes is the apparent randomness that creeps in and affects your numbers.

There are so many variables to consider when we see a BG that is higher or lower than we'd expect. Is it a one off, or is it a run of them? If it's a one-off, you start trying to work out why - did you mess up the carb count of a meal? Did you forget to bolus? Have you been doing exercise/sitting doing nothing? Has something happened to stress you out? Is it a bad set? Have you somehow managed to kill you insulin? Is there a bubble in the tubing? What about insulin absorption or the kind of food you had? If it's a series of highs/lows, then a whole other set of considerations come into play - are you getting sick? Is it hormones? Is it a change in the weather? Have you changed weight? What about activity levels? Is there a pattern or is it just random? Basal or bolus? And a myriad of other possibilities.

Then, if you spot a pattern emerging, you have to deal with it. Sometimes it's straightforward - you're rising every day after lunch, you know your basal is right at that time, so you increase your insulin at lunch and that sorts it out. But then there's the other tricky little buggers. The ones where you've notice that it happens when you eat pizza, or do a particular type of exercise, or have a stressful time at work or some such.

So you have to try and sort it out, and the way to do that (like in so much of diabetes) is through trial and error. You can talk to other diabetics to see what they do, you can try altering an insulin dose or use a temp basal, alter carbs, or the timing of bolus. There are so many options, and even within those there are yet more variables - you decide to try a temp basal but how much? and for how long? You try things, test to see how they're working, and then you tweak, or you try something else. It's the only way to really do it, but the cost of making a mistake can be so huge - you end up low or high, and maybe it's only a little bit and quickly sorted out, but then there's the time it goes really wring, and you end up with a low that just won't come up, or you end of with ketones, or something else goes wring and you end up sitting there feeling like crap and wondering why you even bother.

Someone once told me that trying to manage diabetes is like trying to do a jigsaw puzzle when the pieces keep changing, and it just struck me as so true. What fits one day might not necessarily fit another, and we have to do this every single day. Things that other people take for granted we have to think so much about. Going for a wander around town, going to the cinema, having a drink with friends, having a busy day at work, eating, exercising, and a million other things. We do this every day, trying to cover for a part of our body that's gone on strike, that should do this automatically, responding to changes in our body and tiny little signals and information in increments that we can't possibly hope to achieve.

And yet we do it. We soldier on, we do our best, and we go on with our lives and refuse to let this condition defeat us, and (most of the time ;)) we do it without complaining or asking for any kind of recognition, or turning into babbling wrecks rocking in a corner.

And you know what? I think that makes us pretty damn amazing.

Post-holiday ponderings

Stuart and I were on holiday last week. We spent a lovely week in Paris and then London exploring, eating, wandering around and generally just chilling out. I have to say, Chuck made the whole experience much easier than it has been in the past - temp basals are definitely one of my favourite things about the pump!

I've learned a couple of interesting things over the last week or so. The first is that my afternoon basal rates are very much determined by when I take my steroids in the morning. The first day in Paris I slept a little later than usual, and combined with the time change, I ended up taking my steroids about two hours late. As a result of which I ended up running low in the afternoon (although testing and free-carbing managed to prevent hypos), and ended up spiking to 16.7 by dinner time. I'd suspecting this before, on the occasional days when I'd taken my steroids later, but this seems to confirm it. I made sure I took my steroids at the normal time afterwards, and that solved it.

The other thing I learned is how much I rely on my logs for managing my diabetes. I keep my logs using an excel spread sheet, which I keep on a USB drive and I usually just have it open on whatever computer I'm using at the time and add to it throughout the day. Since I don't really keep a paper log, I didn't have access to this while we were away. I'm quite happy to do the daily stuff as I go along, but I really do find it useful to have a glance over my logs to see if any trends are appearing, what I did last time I had a particular food, or what temp basals I used etc. It also helps me to spot when my numbers are starting to rise, because there have been times when I've been pootling along, thinking I'm doing ok, and then when I plug my numbers in I realise my average has been creeping up and is much higher than I thought it was, and logging my BGs regularly helps me to catch that early.

Plus, I like graphs. ;) And, well, colour coding things and seeing my averages and percentages in range and all those other geeky things that I've manage to convince excel to do...

I also have a tendency to put lots of little notes in the comments column of my logs, and I have my own abbreviations for things like extended boluses, so I'm never sure how much sense they end up making to other people (especially when my notes end up being small explosions of rage or confusion over a result...), but I figure that I keep these logs for *me*, and the most important thing in that respect is that I have a system when I can have all the information I need, in a way that I can interpret. After all, I'm the one who has to make the day-to-day decisions based on these results.

I still tidy them up if I have to send them to a DSN or take them along to clinic though ;)

Doctor Pillock and the Wonderful DSN

I had a pump review at the diabetic clinic on Monday. It went...not well. I apologise for the novel length of this post, but I want to get this out of my head.

I didn't see the doctor I normally see, which frustrated me a bit since Dr E knows all about my liver problems/steroids etc, and I find him really easy to talk to. But I've seen a couple of other doctors in the clinic and I've always got on well with them, so I figured it would be ok, I'd just have to do a bit of explaining.

Boy was I wrong.

So, to backtrack a little, one of the reasons I've been a bit worried about this appointment is that I had another seizure about a month ago. No idea what brought it on, I was ok, then realised I was hypo, checked my BG at 2.6, ate at least 40g fast acting carbs (20g first, then more when I wasn't coming up) and was actually *drinking a glass of juice* when I went down. No exercise, it wasn't hot, I hadn't been doing anything out of the ordinary, my BGs had been fine all day. I just dropped and couldn't get my BG up fast enough. Poor Stuart was the one who had to deal with it, and he was amazing - he heard a crash (I broke the kitchen table when I fell), saw me seizing, made sure I couldn't hurt myself, and called 999. A&E couldn't find anything wrong, so they sent me home (after 6 hours...). My theory is that it's something to do with my liver/steroids/insulin resistance changing as the damage to my liver decreases, but I can't know for sure.

Now, I was nervous when I know I was going to see Dr E, because having to explain that I'd had another seizure wasn't something I was looking forward to, but he's been really understanding about the last time and we had a long discussion about the seizure and my liver problems. Now that I was suddenly seeing Dr K, I wasn't sure how things were going to go. So when he asked how I was, I started to tell him about the seizure, which in hindsight may have been a mistake, because he immediately started interrogating me, and immediately put me on the defensive.

He asked me if I turned my pump off if I test and my BG is low. I said no, and he just looked at me. I explained that I'd never been told to do that, as it wouldn't have any effect for a while, and certainly not fast enough to treat a hypo. He looked at my basal rates and kept asking me questions and I felt like I was on the back foot the whole time, like I'd done something really wrong. He asked me three times if I'd spoken to any of the pump educators. Twice who changed my basal rates, and how I'd decided I needed to be on the rates I was on. Despite me saying several times that I'd been doing basal tests, he still asked me if I was doing 'carb-free' testing. He was particularly interested in my afternoon rates (when I have the peak of insulin resistance from the steroids), and when he asked when I'd last done a basal test, I said that I hadn't done the afternoon one in a couple of weeks, but that I'd done a morning one at the weekend, and an overnight one the previous week. And he wrote down 'no carb-free testing' on my sheet...

Yeah, by that point I was pretty pissed.

I feel that he looked at the numbers and that's all he saw. He didn't seem interested in listening to anything I had to say. In the first week that he looked at, I'd had six hypos. However, four of these were in the same day, and you know how you get days where sometime you just run low? Two of them were a hypo that wouldn't come up on that same day, so it was a hypo, treated, followed by a test 15 min later that was still hypo. Of the six tests, four of them were 3.8 or 3.9. I'll admit that I'm hypoing more than I'd like, but I'm testing and changing things, I'm using temp basals, I'm being careful not to overtreat hypos so I don't spike afterwards. This is the first time in six months I've been on the same dose of liver medication for more than a couple of weeks, and I know that has messed with my numbers.

He insisted that I speak to one of the pump DSNs before I left (I'd been in the clinic for two hours by this point, and it was after 5 pm), and I was so unsure of what the hell I was doing that I just agreed. I sat waiting for the DSN, and I was so angry I was close to tears. It's been a while since I've cried as a result of a diabetic appointment, and I was adamant I wasn't going to start now, but I really didn't know how I was going to cope with more chastising. Sarah, the DSN, came to get me and, well, she was lovely. We actually sat down and had a proper chat about everything, she actually *asked* what had happened when I had the seizure, and she looked at my logs and pointed out a few things that I could check or change, but said that overall I was doing exactly what they would suggest, and that she could see from my logs I was having less hypos than I was a few weeks ago. It was like a weight of my shoulders to hear that I hadn't been completely screwing up the entire time. She gave me her contact details and said that I could get in touch any time, even if it was just to have a chat about things, and really made me feel that, yeah, I was having a few more hypos than they would like, but she could see what I had been doing to improve things and she was happy with that. She saved that whole experience for me, and actually turned it into something productive.

It took me a couple of days to realise why I was so bothered about this. I have...issues...about guilt and diabetes, mainly stemming from appointments like this when I was younger. I went to lots of appointments where all I heard was that my HbA1c was too high, and that my control wasn't good enough and I wasn't trying hard enough, and being asked the same questions repeatedly because they didn't believe my answer. I went through my teenage years thinking that I couldn't do anything right because no-one told me that hormones mess with your blood sugars. I went through a fairly extended period of burnout because I couldn't see the point of testing - it was always high, and I couldn't do anything about it anyway, so why bother? (I am not condoning this by the way, it's just how I felt at the time).

I still have a small voice in the back of my head that occasionally pipes up and tells me that I'm "cheating" whenever I have a piece of cake, or a packet of crisps at something other than a designated snack time, or a piece of chocolate. It's taken me a long time to get to this stage, where I can mostly ignore it because I know that it's not always my fault when things go wrong, that I am trying. I'm not perfect, I'm the first to admit that, but I've put a lot of work into my diabetes management. I read, I talk to other diabetics, I (normally) have a good relationship with my doctor/DSN and will email and ask questions. I'm also quite independent with it - I won't contact the pump educators unless I have a problem I can't solve on my own. And my clinic is very much behind this approach of being responsible for your own care. They are always there if I need them, but they encourage us to be able to test, look at the results, spot patterns, make adjustments etc as we see fit. It's the whole point of things like DAFNE for crying out loud! And this doctor made me feel like I was a fool for doing this, that there was no way I could possibly be testing and making these decisions on my own, without the approval of someone from the clinic and this infuriated and upset me. (I was so close to pulling the "I have a PhD in biochemistry, I am not a fecking idiot", but I thought that might have been inappropriate). I think part of the reason I was so upset is that I have never been made to feel that way before in this clinic. I've seen three different doctors and several DSNs over four years, and they've never made me feel as small and incompetent as this doctor did in 15 minutes. He made me feel like it was all my fault.

I've been debating whether or not to actually post about this, but it's been eating at me for a few days now, and I think writing about it might help me to get it out of my system. I don't want to seem like I'm just throwing a tantrum, because I do feel a little bit like a child that's been told to sit in the corner and not touch anything, and I'm aware that my reaction might be to that feeling. I don't want to be one of those people who takes any kind of criticism by throwing a fit. The thing is, I don't think I am. I can deal with criticism, as long as it's constructive and I can see why it's happening. I can deal with a doctor saying that I've made a mistake, I can admit that. But there's something about the way this doctor treated me that just rubbed me the wrong way. Maybe if I felt he didn't just have a knee-jerk reaction to the word "seizure" and the fact that I'm on quite a lot of insulin because of the steroids. Maybe if I'd had an actual conversation or discussion with him instead of feeling like I was being interrogated and then talked at. All I know is that I've never walked out of an appointment in that clinic feeling like I did on Monday, and that included the first one where my HbA1c was too high, and I was still struggling on Mixtard. If it hadn't been for Sarah, I'm not sure what I would have done. He knocked all confidence in any ability to manage my own diabetes, and she gave it back (mostly, I'm still a bit...wary).